Flights delayed and cancelled at short notice

Lufthansa will automatically rebook you free of charge on an alternative flight to the same destination and in the same travel class. In some cases, Lufthansa may not be able to rebook you proactively on an alternative flight. If this is the case, you can select an alternative yourself. This is also possible if an alternative booked automatically by Lufthansa does not suit your plans. Using the Lufthansa Chat Assistant, you can check if you have already been rebooked automatically or select an alternative yourself and rebook free of charge. Alternatively, you can view and manage your booking at "My bookings".

If you booked your flight ticket via a tour operator or travel agency, you may not be able to rebook directly. In this case, please contact your tour operator or travel agency.

If your Lufthansa-operated flight has been cancelled, you can have your ticket refunded. Using the Lufthansa Chat Assistant, you can check your refund amount and process the refund. Alternatively, you can request a refund of the ticket via the link below.

If you booked your flight ticket via a tour operator or travel agency, we recommend you contact them directly.

If you have already submitted your request for a refund by phone or email, please do not request the refund again, as this may cause a delay in the processing of your request.

If your ticket has not been used, the ticket price including all taxes and fees will be refunded to the original method of payment. 

If you have already used one or more segments of the journey, the unused portion of the fare value, taxes, and fees will be calculated, and the ticket refunded accordingly on a pro-rata basis.

You will receive a meal voucher if your flight has been delayed by at least two hours, has been cancelled, or you have been denied boarding. You can redeem the voucher in numerous restaurants at the airport; you can find an overview of participating restaurants here:

iCoupons worldwide

To receive your meal voucher, you no longer need to visit the service counter in person. Please note that only the boarding pass for the affected flight is valid as a meal voucher. In addition, we will also let you know about your voucher and its value by email, text message, or push notification in your LH app.

All the information about the new meal voucher has been summarized for you in this video.

If your departure is postponed to the following day, we will arrange your overnight stay in a hotel. Please check if you have already received information about this via email or text. If you prefer, you can book a hotel yourself and submit the costs for the overnight stay, transport between the airport and hotel, and meals for reimbursement. Lufthansa will assume the costs for these, provided they are reasonable. If you pay for the hotel yourself, please send us your hotel, transport, and catering receipts as well as your boarding pass, and provide your bank details (IBAN and BIC) using our feedback form.

If, in the event of a short-notice cancellation of your flight (maximum of 48 hours before departure), no alternative can be booked, your flight ticket can be changed to a Deutsche Bahn rail ticket. This applies to Lufthansa flights within Germany and to Lufthansa flights between Germany and Basel or Salzburg.

Important advice about cancelled feeder flights: When choosing your train, please make sure you allow sufficient time to catch your connecting flight from Frankfurt or Munich.

If your flight was cancelled more than 48 hours before departure, you will be rebooked automatically onto a Lufthansa Express Rail connection with Deutsche Bahn. You can view your Lufthansa Express Rail connection under My bookings.

Please check in as usual from 24 hours before the start of your trip via our online check-in.

For transfer connections, please also check in for the train connection even if you decide to travel to Frankfurt or Munich by another means of transport.