Compliance with import and export regulations, as well as with animal welfare provisions, is your responsibility. Please enquire about the regulations applicable in the country or countries you intend to visit at their respective consulates and at your veterinary surgery. Furthermore, Lufthansa reserves the right to apply even stricter regulations and to refuse the booking on certain routes (such as, for example, to the UK, Ireland and Bangalore in India) if necessary.
In the event of Lufthansa having to refuse the carriage of your pet because of non-compliance with the regulations, Lufthansa is not liable for any resulting costs, such as rebooking charges, animal boarding costs or hotel accommodation.
In exceptional cases, for example due to the regulations of an individual country, it is possible that your animal cannot be transported in the cabin, even if the requirements stated here are fulfilled. However, transport as air freight in the cargo hold of a Lufthansa aircraft may be possible. Varying prices apply for shipping as air freight.
For this, you need a carrier who specialises in transporting animals. You can find the contact details of one near you with the help of the animal freight forwarder search . If you have any questions about this, the Lufthansa Cargo Service Centre will be happy to help you on tel.: 0180 6 – 747 100 (calls cost EUR 0.20/min. from German landlines; calls from mobile networks cost a max. of EUR 0.60/min.).