Baggage & other fees

Here you can find out everything you need to know about carry-on baggage, your free baggage allowance and special baggage on your Lufthansa flights.

Customers who make a reservation through lufthansa.com may cancel their reservation without penalty up to 24 hours after the reservation is made, if the reservation was made seven days or more prior to the flight’s departure. Lufthansa will allow customers to hold a reservation made directly with Lufthansa’s telephone reservation center without payment for up to 24 hours, if the reservation was made seven days or more prior to the flight’s departure.

- Online (lufthansa.com) - No fee
- Online (lufthansa.com) for flights originating outside the U.S. - 15 EUR fee
- Via phone (Lufthansa Call Center) - $20 ticket service fee
- At the airport - $20 ticket service fee

The permitted free baggage allowance is determined by the service class booked and the status of the passenger and is shown on the ticket/Passenger Receipt.

On all Lufthansa-operated flights the following basic rules apply to free baggage:

Free baggage dimensions:

The maximum size per piece of baggage (width + height + depth), regardless of class, is 62 inches (158 cm). Items of baggage that are larger or heavier than the permitted dimensions and weight or that are additional to the free baggage allowance will be carried as excess baggage for a flat fee, see more information below.

Free baggage allowance at a glance:

*Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Panama.

For all tickets a maximum travel weight of 32 kg per item of baggage applies, irrespective of service class. Items of baggage which exceed these weights will not be accepted as travel baggage. They can be sent by air cargo at air cargo rates. 

For Lufthansa guests fees* apply if their checked baggage meets the allowed pieces but possibly exceeds in weight and/or dimension:

​More info on excess baggage can be found here

The free baggage allowance for children under two years of age is one piece of baggage weighing up to 23 kg and one folding pushchair.

* Please note that in a number of countries a service charge may be incurred, in addition to the flat fee, for checking in excess baggage.

For Lufthansa Economy Class passengers, on certain routes or with particular products, there are separate free baggage allowances with regard to the number of baggage items, and in some cases the weight.
Special free baggage regulations for Economy Class

Under a consumer protection law issued by the US Department of Transportation, the following baggage rules apply to flights to/from or across the USA:

• Consistent baggage rules apply to all parts of a journey to/from or across the USA. These include the free baggage allowance, the dimensions and weight of each of your bags, the level of any charges that may be incurred and hand luggage regulations.


• The baggage rules set by the airline which is listed first on the ticket are those that usually apply here. If Lufthansa is listed on the first flight segment of your ticket, then Lufthansa’s baggage regulations will apply to your entire journey* — both your outbound and your return flight.


• However, any airline which is listed as the first carrier on the ticket is at liberty to transfer the baggage rule stipulation to another airline in the itinerary (the so-called ‘Most Significant Carrier’). In such a case that other airline’s rules would then apply to the entire journey.


• Lufthansa therefore cannot guarantee that, for a Lufthansa-issued ticket, the Lufthansa baggage rules will always apply in every case. Other airlines often have baggage rules which differ from those of Lufthansa.

For details of the free baggage allowance applying to your individual flight, please see your ticket and the e-mail confirmation which you receive from Lufthansa.

*Hand luggage rules may vary due to local laws.

Customers who make a reservation through lufthansa.com may cancel their reservation without penalty up to 24 hours after the reservation is made, if the reservation was made seven days or more prior to the flight's departure.

Economy Fare LIGHT: these fares are only available originating from Denmark, Norway and Sweden to the US. 

* Please note: The mileage value shown is only a guideline; differences may occur, especially in connection with German domestic and code-share flights not operated by Lufthansa. To find out the exact mileage value for your route, please click on the ​mileage calculator. (Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies). A percentage indicator is used to calculate the mileage credit.

** Please note: A mileage upgrade is subject to availability.
*** Seat reservations are not binding and may change due to an unscheduled change

* Please note: The mileage value shown is only a guideline; differences may occur, especially in connection with German domestic and code-share flights not operated by Lufthansa. To find out the exact mileage value for your route, please click on the ​mileage calculator (Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies). A percentage indicator is used to calculate the mileage credit.

** Please note: A mileage upgrade is subject to availability.
*** Seat reservations are not binding and may change due to an unscheduled change

* Please note: The mileage value shown is only a guideline; differences may occur, especially in connection with German domestic and code-share flights not operated by Lufthansa. To find out the exact mileage value for your route, please click on the ​mileage calculator (Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies). A percentage indicator is used to calculate the mileage credit.

** Please note: A mileage upgrade is subject to availability.
*** Seat reservations are not binding and may change due to an unscheduled change

* Please note: The mileage value shown is only a guideline; differences may occur, especially in connection with German domestic and code-share flights not operated by Lufthansa. To find out the exact mileage value for your route, please click on the ​mileage calculator (Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies). A percentage indicator is used to calculate the mileage credit.

** Please note: A mileage upgrade is subject to availability.
*** Seat reservations are not binding and may change due to an unscheduled change

Reservation cancellation and changes fees for travel from the U.S. can range between USD 250-1,000 (per passenger)
Change fees are in addition to any difference between the original and new fare.

Economy Class

The following conditions apply for reserving seats in Economy Class:

• The flight is operated by Lufthansa, Lufthansa Regional (Air Dolomiti, Lufthansa CityLine) or by Lufthansa Express Rail (DB). 
  


• The flight reservation is confirmed (no waiting list bookings).
  


• The seat is reserved no later than 48 hours before departure.

The following conditions apply for seat reservations in Economy Class on flights booked* after 21 March 2017:

* For tickets issued before 28 April 2014 seat reservations on intercontinental flights remain free of charge.

**The price for a seat with more legroom varies per routing distance. On intercontinental Lufthansa flights to/from North and Central Africa as well as the Middle East, the price is EUR 50,00/USD 65,00. On flights to/from Argentina, Brazil, China, Hong Kong, Japan, Korea, Mexico, Singapore, South Africa as well as Los Angeles, Miami, San Francisco and Vancouver, the price is EUR 90,00/USD 115,00. On all other flights, the price is EUR 70,00/USD 100,00.

*** Includes Azerbaijan, Egypt, Iraq, Israel, Jordan, Lebanon, Libya, Morocco, Tunisia and Turkmenistan. 

Please note that a confirmed seat reservation does not give you any legal right to a specific seat, only to a seat in your chosen category, e.g. window or aisle.

Deutsche Telekom offers you three individual tariffs for using the Internet service. Payment is possible by all major credit cards. It is also possible to pay using PayPal. Miles & More members can also redeem award miles to settle their bill.

• 1 hour: 9.00 euros or 3,500 miles


• 4 hours: 14.00 euros or 4,500 miles


• Full flight (up to 24 hours): 17.00 euros or 5,500 miles

The full flight tariff (up to 24 hours) can be used in any Lufthansa aircraft fitted with FlyNet® while it remains valid. Please be aware that all tariffs are based on the so-called ‘parking meter principle’. This means that your HotSpot pass Sky has a fixed duration which starts when you first log on and which cannot be extended by intermittently logging off the Internet.

Alternatively, if you are a customer of Deutsche Telekom or one of its affiliated roaming partners, you can also log on easily and conveniently with your access data, which you will need to request before the start of your journey. Your FlyNet® Internet use will then be charged in line with your service provider’s tariff. Please bear in mind that use on board the aircraft is billed as ‘international roaming’ and is therefore not necessarily included in the flat rate.

With the sole exception of flights over China: the system switches off automatically when the aircraft enters Chinese airspace and switches on again after leaving it.

With our Sky Phone you can make phone calls during a long-haul flight.
The fee for use is USD 9.95/minute.

The Sky Phone is located between Business and Economy Class. Its technology was developed especially for phoning from Airbus A340 and Boeing B747 aircraft types.
The charges for your calls will be billed comfortably via your credit card.

For questions regarding your plan or to receive a claim form, contact Travelguard:
USA 1-877-709-5590
International 1-715-295-5452 

​Where can I book travel insurance?

Wenoll system available on all Lufthansa operated flights and in all classes. Exceptions: not available on Cityline or regional partners. Usage in First Class during take-off and landing is not possible.

Charges:
Continental flights: EUR 150 per leg.
Intercontinental flights: EUR 300 per leg.

If after reading the various topics above, you have a specific medical question that has not been answered, please feel free to contact our Medical Desk. The Lufthansa Medical Desk is open Monday through Friday, from 9:00 a.m. to 3:00 p.m. EST at the following number: 1-516-296-9580.

All additional costs such as taxes, fees and carrier charges (e.g. airport taxes, security fees, international surcharges, insurance surcharges, cancellation/rebooking fees, etc…) up to $1,000 associated with the issue or use of an award shall be borne by the member and may be charged to the member’s credit card. Information on the amount of taxes, surcharges and any service charges may be obtained from the ​Miles & More Service Team (Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies). 

You can redeposit miles from fully unused award tickets within 1 year from the date of issue once the reservation is cancelled.
A charge of 50 EUR or 70 CHF/ USD 60 is payable for rebooking or cancelling a flight award. This amount may vary or be waived for certain flight awards. Only the date and time of a booking can be changed.
It is not possible to change routes. A flight award once issued is non-transferable. The sale, exchange or offer for auction of award documents is not permitted. Miles from different mileage accounts cannot be transferred or combined.
Flight awards can also be given without payment to friends and relatives without your having to accompany them on the flight. Flight awards passed on to third parties must be booked by you in person. The relevant number of miles will be debited from your mileage account.

Air fare

The air fare for children up to 12 years of age is determined by the rules of the tariffs which apply. For exact information on prices please contact the Lufthansa Service Center, your local Lufthansa Airport Ticket Team or your travel agent.

Supervision charges

In addition to the air fare, supervision charges apply per flight/segment:

Examples of calculation of the charges

Flight from Vienna via Munich to New York EUR 60 / USD/CAD 90 (for the flight within Europe) + EUR 100 / USD/CAD 165 (for the intercontinental flight) = EUR 160 / USD/CAD 255.

Flight from Delhi via Frankfurt to New York EUR 100 / USD/CAD 165 (for 1. intercontinental flight) + EUR 100 / USD/CAD 165 (for 2. intercontinental flight) = EUR 200 / USD/CAD 330.

Infants who turn two during the journey will require their own seat; a child fare will be charged for the whole journey.
On Lufthansa long-haul flights special baby cots are available. Please be aware that the number of seats with cots are limited. We have special bassinets available for you on our entire long-haul fleet: they are perfectly suited to babies under 11 kg in weight and under 67 cm in length. Night flights are especially suitable for journeys with small children because children can then maintain their usual sleep pattern and get some rest.

Animals are not included in the free baggage allowance; the level of the charge is based on the size of the container or crate (excess baggage):

Guide dogs and other service dogs

Guide dogs for the blind and deaf as well as other service dogs that you depend on are transported free of charge on Lufthansa flights and may also travel inside the cabin. Please remember to notify us of your guide dog ahead of time.