Request for a reimbursement of expenses if your baggage is lost, damaged or delayed

Problems can always occur in a complex flight network. We will take care of every delayed or damaged item of baggage.

Please use this form:

if your checked item of baggage is delayed and you wish to request a reimbursement of expenses for toiletries and clothing in accordance with legal requirements.
if your baggage is damaged and you wish to contact us for a reimbursement of your costs.

Important advice about delayed baggage

If you have not yet reported your delayed baggage, please do so promptly at the baggage tracing counter at the airport or online.

Report delayed baggage

You can check the progress in tracing your baggage on our baggage status page.

Track delayed baggage

Please enter your reference number (PIR number)

You will have received this reference number (PIR number) when you reported your baggage problem at the airport or online.

Have you reported your baggage problem?

What type of baggage problem occurred?

Please select an option.

Damaged baggage (e.g. suitcase, sports baggage, stroller, etc.)

Items missing from checked baggage

Costs due to delayed baggage

Damaged wheelchair or mobility aid

On whose behalf are you submitting this request?

Please state if you are submitting this request on your own behalf or on behalf of someone else.

For myself

For me and my family in the same household

As a third party on behalf of the passenger

We require authorization issued by the passenger concerned to process your request on behalf of someone else.

You can upload it in the section "Receipts, expenses and other documents" once you have completed the form.

Download authorization

Flight details

Please state all the flights in the journey affected including any connections.

Flight 1

Flight date

Please enter the date of your flight.

Flight 2

Flight date

Please enter the date of your flight.

Flight 3

Flight date

Please enter the date of your flight.

Flight 4

Flight date

Please enter the date of your flight.

You can 4 Add further flights.

Your details

Please enter the details of the applicant and the passengers concerned. The first person will be our contact person.

Enter the contact details of the applicant here first.

Person 1

Contact details

House number / Street

You can 5 Add further passengers.

Receipts, expenses and other documents

Upload all your documents, receipts, loss lists and/or authorizations here.

State the total cost and the currency. The total cost must match the total amount in your documents.

We require the following documents to process your claims.

For delayed baggage: all the documents with a description and cost of the items or services purchased.

For lost baggage: the list of contents of your baggage with a precise description, purchase price and date, and any receipts available.

Acceptable file formats: *pdf, *jpeg, *.jpg, *.png up to 3.7MB. Following characters are not allowed in the file name: #$%^*()[]

Note: please do not send us any credit card details.

Confirmation and Information

Transmission of the data in this form is encrypted.

Confirmation that the content you have entered is true and correct

The data provided in this form is used to process your request. More information about the processing of personal data by Lufthansa is available here.

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