Terms and conditions of sale for selecting seats at online check-in

Passengers have the option of choosing between various seat categories at different prices.

Passengers whose fare does not include a free seat reservation will be allocated a seat automatically during online check-in. Passengers have the option of changing the seat allocated to them during online check-in by booking the respective seat category for a fee.

Passengers whose fare does include a free seat reservation, or passengers who have already booked a seat reservation, can change their existing seat within the same seat category free of charge subject to availability.

The conditions below must be met when changing a seat:

  • The passenger must check in online on a flight operated by Lufthansa, SWISS, Brussels Airlines or Austrian Airlines.
  • There are seats available on the flight on which the passenger wishes to check in.
  • There are no operational reasons preventing a change of seat.
  • The passenger has a confirmed booking and has been accepted for online check-in (not passengers on a waiting list).
  • The passenger must check in online no later than 2 hours before departure.

General conditions

  • When purchasing a higher seat category, the passenger can obtain a refund for the fee previously paid for a lower seat category via the Service Centre. The passenger must apply for the refund. The fee already paid cannot be offset against the new purchase.
  • The seat category fee is always payable for each segment of the route. The seat can be changed free of charge within the same or lower seat category.
  • The purchase of the seat category for a flight is non-refundable and is forfeit if the passenger does not commence the flight.
  • The purchase of a seat during online check-in only covers the seat category selected. The seat number within the respective seat category may be changed for operational reasons. In the event of an operational change, the passenger can change the new seat allocation free of charge within the same seat category.  No refunds are given.
  • Passengers can only pay by credit card.