Frequently Asked Questions about Lufthansa Gift Vouchers

Gift Vouchers are only available on the website www.lufthansa.com.

Payment can be made using a MasterCard, VISA or American Express credit card, provided that the card is equipped with 3D Secure.

The Gift Voucher is issued in euros.

You can choose any amount between EUR 10 and EUR 1,000.

The Gift Voucher is valid from the time of issue until the end of the year in which it has been issued and then for a further three years thereafter (e.g. issue date 21.8.2021 with validity until 31.12.2024).

Once you have purchased the Gift Voucher you will receive a confirmation email to the email address you have provided. This email contains the voucher code, a printable version of the Gift Voucher with the code and a payment confirmation with your personal details.

You can cancel the purchase of a completely unused Gift Voucher within 14 days of receiving the confirmation email without giving any reason. Send your cancellation to the Lufthansa Service Centre, stating the voucher code.

The Gift Voucher can only be redeemed on the website www.lufthansa.com.

You can redeem the Gift Voucher for tickets with a Lufthansa flight number, and additional services such as advance seat reservations, additional baggage, etc. The applicable price must be shown in euros.

If additional services are offered as part of the flight booking, such as advance seat reservations or additional baggage, the Gift Voucher can also be redeemed for these additional services during the booking process. The price of the ticket and additional services must be shown in euros.

You may not redeem a Gift Voucher for an additional service on its own.

Simply select ‘Voucher’ as the payment method during the booking process, and enter your voucher code.

No, you cannot use a Gift Voucher retroactively, it can only be used for new bookings.

You can use a maximum of three voucher codes per booking.

Any person who knows the voucher code can redeem it.

You should therefore keep your Gift Voucher and/or code safe and secure from unauthorised access.

You can pay for the difference using a MasterCard, VISA or American Express credit card, provided that the card is equipped with 3D Secure.

Any remaining amount is retained on the Gift Voucher and can be used for additional flight bookings within the validity period.

The portion of the ticket that was settled with a Gift Voucher will automatically be refunded to the Gift Voucher, and can be used again within the validity period of the Gift Voucher.

You should therefore keep the voucher code until you have redeemed the full value of the Gift Voucher.

Please fill in our contact form for the Lufthansa Service Center, stating the voucher code and a description of the error message.

Please send your query to the Lufthansa Service Center using our contact form.