To your flight with Rail&Fly

If you have booked in a travel agency or via the Service Center, travel times may be included on the flight itinerary. However, these are hypothetical and need not be adhered to.

When you retrieve your ticket, you select your desired train connection; however, the ticket can be used flexibly on the selected travel day on the selected route and is not issued for a specific train.

Following your online booking at lufthansa.com, you will receive a booking confirmation with voucher codes for your Rail&Fly tickets (one code per person and route). You can convert these voucher codes into a valid train ticket at lufthansa.bahnanreise.de. During the conversion, you can choose the train connection you want; however, the ticket can still be used on other trains on the selected day and selected route.

You will receive your Rail&Fly ticket via rail check-in. To do this, enter your first name and surname as well as the eticket number or booking code. You can then choose a suitable train connection; the ticket can, however, still be used flexibly on other trains on the selected day and selected route.

You can also use the Rail&Fly service as a family. 

Young passengers can enjoy the Deutsche Bahn (DB) entertainment programme on board the train.

If you would like to use different trains, please retrieve your Rail&Fly tickets separately. During this process, you can select different connections for each person.

Yes, passengers who book a Rail&Fly ticket for 1st class receive an advance seat reservation free of charge when retrieving their ticket, provided that seats are still available on the selected train.

You may check in for your Lufthansa flight from 23 hours before departure, either from your PC or via your smartphone. Take your baggage on to the train with you and check it in at one of the Lufthansa bag drop-off counters at the airport.

Our aim is to look after your needs as individually and comprehensively as possible – so please let us know your requirements, ideally at the time of booking.

If you are travelling with a wheelchair, a member of staff from the DB passenger information desk will accompany you to your train seat 30 minutes before the train departs. Upon your arrival, a member of our customer service team will take you to your departure gate.

Please note: unfortunately, you will not be able to travel with Rail&Fly if you require a medical escort or must be transported lying down.

Please direct enquiries about rebooking and cancelling your Rail&Fly ticket to the Service Center only. Please note that refunds of the Rail&Fly ticket price in the event of cancellations are only possible if certain conditions are met.

At the current time, no cross-border Rail&Fly connection is available. If you wish to travel by train to Frankfurt from another European country, please book this through Deutsche Bahn or the train company of the country from which you are travelling.

If you have left an item on the train, please contact the Lost & Found service of Deutsche Bahn (DB).