Frequently Asked Questions

In Economy Class on continental flights with buy-on-board service, you can pre-order products from the menu.

In Business Class on outbound intercontinental flights you can select your complimentary hot main course.

Only fresh food from the Economy Class buy-on-board menu from dean&david and Dallmayr will be available for pre-order. Beverages and ambient snacks cannot be pre-ordered. In Business Class on intercontinental flights, you can select your favorite option only for the main meal (Hot Meal) of the first service on board.

Pre-order your preferred meal option for your Lufthansa Economy Europe flight between four weeks to 36 hours before departure. On Lufthansa Business Intercontinental flights, you can even pre-order your hot main course between four weeks to 24 hours before departure.

You only need to enter your first name, last name and booking reference number or ticket number in order to find out which of your flights are eligible for pre-ordering. Afterwards, you may select a flight and choose from the available products.

In Economy Class on continental flights, you may pre-order up to five products. In Business Class on intercontinental flights, you can only make one choice for the hot main course of the first service on board.

In Economy class, you can pre-order up to five products to share with your travel companions until the overall order limitations for a flight have been reached. In First and Business Class, you have to select a meal for your travel companions individually.

You will receive a confirmation via e-mail.

You will receive your pre-ordered products during the regular service on board.

You can of course purchase more products like drinks together with your pre-ordered products on board so that special offers / packages can be taken into account during the payment process.

You will pay during the in-flight service on board. The payment process is cashless and contactless. We accept Visa, Mastercard, AMEX, Maestro as well as mobile payment solutions (Apple and Google Pay). We do not accept cash.

The selected hot main course is included in the ticket fare and no additional costs apply.

Special Meals are not available in Economy Class on continental flights, so they also cannot be pre-ordered. However, the buy-on-board menu comprises products that cater for various dietary needs like vegetarian, gluten-free and more.

Business Class Special Meals on intercontinental flights have to be ordered during the booking process. Otherwise please refer to the service center. In case you have ordered a special meal, you will not receive any meal you pre-select on this site.

There are some reasons why you can’t pre-order products for a flight. The most common ones are:

The flight is not operated by Lufthansa Airlines or Lufthansa Cityline.

Certain destinations are not part of the offer e.g. Tel Aviv.

Pre-ordering is only possible for your Lufthansa Economy Europe flight between four weeks to 36 hours before departure and on Lufthansa Business Intercontinental flights between four weeks to 24 hours before departure.

The overall order limits for a flight have already reached so no further orders can be accepted.

Yes, you will be able to receive various food depending on the product availability on board. However, we highly recommend that you choose the food you would like to have on board according to your preferences in advance.

In case of rebooking we cannot guarantee that you will still receive your initially pre-ordered products. However, you can still purchase buy-on-board products in Economy Class on continental flights depending on availability. Furthermore, if no later than 36 hours before your flight (Lufthansa Economy Europe) and 24 hours (Lufthansa Business Intercontinental), you are able to place a new order for your new flight and can cancel your old reservation. In Business Class on intercontinental flights, you will always receive a main meal from the menu.