Application for compensation and reimbursement of costs in the event of flight disruptions

If your Lufthansa flight was delayed by at least three hours on arrival, was cancelled or if you missed a connecting flight, you can use this form to check whether you are entitled to compensation under Art. 7 EU Regulation 261/2004.

See Passenger Rights

Which disruption occurred on your journey?

Please select a reason for the disruption to your journey.

Delay Flight cancellation Flight diversion Missed connecting flight Denied boarding due to overbooking Downgrading to a lower class

On whose behalf are you making this application for compensation?

Please select an option.

For myself For me and my family in the same household As a third party on behalf of the traveller

In order to process your request as a third party on behalf of the traveller, we require an authorisation issued by the respective customer.

When you have completed the form, you can upload it in the section “Receipts, expenses and authorisations”.

​Download authorisation

How was your journey originally planned?

Please provide details of the flight concerned.

Flight 1
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Edelweiss Air - WK Eurowings - EW Discover Airlines - 4Y Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight 2
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Edelweiss Air - WK Eurowings - EW Discover Airlines - 4Y Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight 3
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Edelweiss Air - WK Eurowings - EW Discover Airlines - 4Y Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight 4
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Edelweiss Air - WK Eurowings - EW Discover Airlines - 4Y Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.

You can add 4 Add flight/flights.

How did you reach your destination?

With the booked flight With a rebooked flight By other means of transport Trip was cancelled

Your details

Please enter the personal details of the applicant and all people affected. The first person will be our contact person.

Person 1
Mr Ms Other (Mx) None
Dr Prof Prof Dr

Contact details

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Person 2
Mr Ms Other (Mx) None
Dr Prof Prof Dr

Contact details

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Person 3
Mr Ms Other (Mx) None
Dr Prof Prof Dr

Contact details

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Person 4
Mr Ms Other (Mx) None
Dr Prof Prof Dr

Contact details

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Person 5
Mr Ms Other (Mx) None
Dr Prof Prof Dr

Contact details

Please select
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Person 6
Mr Ms Other (Mx) None
Dr Prof Prof Dr

Contact details

Please select
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You can add 6 further passenger(s).

Receipts, expenses and authorisations

Do you want to upload any receipts, expenses or authorisations?

According to EU Regulation 261/2004, you can claim back an amount proportional to your waiting time for food, hotel accommodation, transfers between the airport and accommodation, and communication. The prerequisite is that the airline has not yet provided the service.

Note: please do not send us your credit card details.

Confirmation and information

Transmission of the data in this form is encrypted.

Confirmation that the content you have entered is true and correct

The data submitted with this form will be used to process your enquiry. You can find further information about the processing of personal data by Lufthansa in the information on data protection.

To information on data protection

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