New Lufthansa Digital Services
Digital services cover many aspects of a passenger’s journey from check-in, baggage, location based services, and customer notifications over messengers to chatbots – digital is everywhere. Dig into our variety of new digital services and try them now.
Lufthansa chatbot with artificial intelligence
Whether you need help with irregularities, your flight status or your baggage – our sophisticated LH Group Chatbot using artificial intelligence is there for you over our Facebook channel to assist you with any kind of problem to make your journey easy.
Track your bag
From now on there is no more need to fear losing your baggage. Simply load your boarding pass into the Lufthansa App and you will automatically receive your baggage receipt in the app. In the event of your baggage going astray, this baggage receipt serves as the starting point for locating your baggage.
Get around with our interactive airport maps
Use our interactive airport maps to make sure you are never lost. Whether you are looking for a restaurant, a shop or a gate - our airport maps are there to guide you. Check out our short video or try one of our interactive airport maps.
New eTags available
Tag your bag with a BAGTAG or a RIMOWA Electronic Tag for your flight easily and conveniently yourself from home or when on the move – and it’s fully digital.
Delayed baggage
Your baggage is delayed and you want to go home or continue your trip? Report your delayed baggage easily online and simply get it delivered.
More travel services
More services, more flexibility, more information and more security: with Booking Services, you can take advantage of lots of functions related to your booking, which you can manage easily online.
Irregularities
We always make every effort to deliver you to your destination punctually and reliably. However, should it be the case that there are disruptions to air traffic, your gate is changed or your flight is delayed, we will support you with a range of Lufthansa services.