We always make every effort to deliver you to your destination punctually and reliably. However, should it be the case that there are disruptions to air traffic, your departure gate is changed or your flight is delayed or even cancelled, we will support you with a range of Lufthansa services.
So that we can notify you in good time by text if flights are disrupted, we need your current mobile phone number. As a Miles & More member you can save this easily in your Miles & More profile.
Already booked your flight but don’t have a Miles & More service card? Then simply enter your mobile phone number retrospectively under ‘My Bookings’.
Lufthansa keeps you well informed
| Type of information | Information channel | When? | Requirements |
|---|---|---|---|
| Current flight status | lufthansa.com | Immediately | |
| Customized flight information | lufthansa.com under ‘My Bookings‘ | Immediately | The flight you have booked has been affected by disruption. |
| Gate change | SMS | When there is a gate change within 2 hrs of departure | Mobile phone number in your Miles & More profile |
| Seat change because of a change of aircraft | SMS | Immediately | Mobile phone number in your Miles & More profile |
| Delay > 30 min. | SMS | Immediately |
Mobile phone number in your Miles & More profile or in your booking; passengers with a mobile boarding pass by SMS |
| Cancellation | SMS | Immediately | Mobile phone number in your Miles & More profile or in your booking; passengers with a mobile boarding pass by SMS |
| Allocation to alternative flight in case of flight disruptions | SMS | Immediately | Mobile phone number in your Miles & More profile or in your booking; passengers with a mobile boarding pass by SMS |
| Sending out a new mobile boarding pass after allocation is made | E-mail SMS |
Immediately | Mobile boarding pass already requested for the original flight |
| Receipt of a rail voucher when a domestic German flight is cancelled | www.lufthansa.com | Immediately |
Naturally our Service Centre and Airport Teams are also available to support you with help and advice:
Lufthansa Service Centre: +49 - (0) 1805 - 805 805
(€0.14 per min. from a German landline network; max €0.42 per min. from a German mobile phone network)
Lufthansa ticket counter at the airport
Lufthansa city offices
Lufthansa baggage tracing
