With our SMS services you are always up to date
Lufthansa’s SMS services deliver important information to you about your current flight – to whichever location you are in at the time:
| Type of information | Information channel | When? | Requirements |
| Mobile check-in invitation by SMS | SMS | 08:00 hrs–18:00 hrs 14 hrs before departure |
Mobile phone number in your Miles & More profile or in your booking and registration for SMS services |
| Gate change | SMS | When there is a gate change within 2 hrs of departure | Mobile phone number in your Miles & More profile |
| Seat change because of a change of aircraft | SMS | Mobile phone number in your Miles & More profile or in your booking; passengers with mobile boarding pass by SMS |
|
| Delay > 30 min. | SMS | Immediately | Mobile phone number in your Miles & More profile or in your booking; passengers with mobile boarding pass by SMS |
| Cancellation | SMS | Immediately | Mobile phone number in your Miles & More profile or in your booking; passengers with mobile boarding pass by SMS |
| Allocation to alternative flight in case of flight disruptions | SMS | Immediately | Mobile phone number in your Miles & More profile or in your booking; passengers with mobile boarding pass by SMS |
| Sending out a new mobile boarding pass after allocation is made | E-mail SMS |
Immediately | Mobile boarding pass already requested for the original flight |
| Mobile boarding pass already requested for the original flight | www.lufthansa.com | Immediately |
Exceptions: flights from Scandinavia or Switzerland.
SMS service without Miles & More service card
You can also request arrival and departure information via SMS without a Miles & More service card . Simply send an SMS to the number +49 - 171 - 74 74 000 and in the text specify D (for the departure time) and A (for the arrival time) as well as the flight number, e.g. D400.
Charges for Lufthansa SMS services
In general there is no charge for receiving a text from Lufthansa. You will need to meet any charges from your network service provider yourself, e.g. for receiving a text whilst abroad.
Legal information about the SMS services
